Battery Order Requests for Hearing Services Program (HSP)

How do I know if I am eligible?

You are eligible for the voucher component of the program if you are an Australian citizen or permanent resident 21 years or older and one or more of the following applies to you:

a Pensioner Concession Card holder (eligibility for a PCC does not include people on Newstart who are single or couples with no dependents or carer responsibilities).
a Department of Veterans’ Affairs Gold Card holder
a Department of Veterans’ Affairs White Card holder (hearing specific conditions)
a dependent of a person in one of the above categories
a member of the Australian Defence Force
referred by the Disability Employment Services (Disability Management Services) Program

Please note that a Seniors Health Card does not provide eligibility for the program.

How do I know what size batteries I need?

Hearing aid batteries come in four sizes: 10, 13, 312 and 675. Don’t be confused by the additional codes, such as A, PR, S, ZD, ZA, V, DA, or ZL – these are less important. The size can be found on the front of your existing battery packaging, on the right, highlighted with the relevant colour.

Hearing aid type	Colour code	Diameter	Height	Capacity	Voltage
675	Blue	11.6 mm	5.4 mm	650 mAh*	1.4 V
13	Orange	7.9 mm	5.4 mm	310 mAh	1.4 V
312	Brown	7.9 mm	3.6 mm	180 mAh	1.4 V
10	Yellow	5.8 mm	3.6 mm	100 mAh	1.4 V

*mAh = milliampere hours

If you meet the above criteria and would like to order batteries please contact your clinic directly. To find the closest clinic to you click here.

If you do not meet the above criteria, you can shop for your batteries at our online store here .

Terms & Conditions: Battery request

If you are not an eligible HSP client, you will be contacted to make payment over the phone via credit or debit card. Alternatively, batteries can be purchased online.
Maximum number of batteries per person is 3 cards, containing 18 batteries lasting approx. 2 months.
Delivery of orders can take between 3 to 6 days from day of dispatch.