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Accessibility statement

We are committed to making our website accessible to as many people as possible, regardless of technology or ability.

We are actively improving the accessibility and usability of this website in line with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Compliance status

This website is partially compliant with WCAG 2.1 Level AA.

We are currently undertaking a structured programme of work to identify and address accessibility issues across the site.

What we’re doing to improve accessibility

We are taking the following steps to improve accessibility:

  • Regular auditing using automated testing tools and manual review
  • Improving page structure, headings, landmarks and navigation for assistive technologies
  • Ensuring interactive controls such as buttons and embedded content have appropriate text alternatives
  • Reviewing templates and components to ensure new content meets accessibility standards
  • Providing guidance to content editors to help maintain accessible content

Accessibility is considered as part of our ongoing design, development and content processes.

Known accessibility limitations

Despite our efforts, some parts of the website may not yet be fully accessible. For example:

  • In some cases, headings may be empty or missing, which can make it harder for screen reader users to understand a page's structure
  • Certain form fields may not be clearly labelled, making it difficult to understand what information is required
  • Some headings may not clearly describe the section of content that follows
  • In some instances, page titles may not clearly describe the content or purpose of the page
  • Occasionally, text on the page may not be properly grouped within the navigational regions that assistive technologies rely on to move around the site

We are working to address these issues and prioritise fixes based on impact and usage.

Feedback and contact information

If you experience any difficulty using this website, or if you require information in an alternative format, please contact us:

  • Email: info@connecthearing.com.au

We aim to respond to accessibility-related enquiries within 5 working days.

Preparation of this accessibility statement

This statement was prepared on 30 September 2026 and last reviewed on 30 September 2026.

The website’s accessibility was assessed using a combination of automated testing tools and internal review.

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