1800 693 277

Are Connect Hearing clinics open?

Most of our clinics are now open for face-to-face appointments. Please click here to see which clinics are open. 

Due to the recent increase in COVID-19 cases in Victoria our clinics may close on short notice. We will monitor the situation and provide regular updates. Please call our team if you have any questions. 

Attending and Changing appointments

At Connect Hearing we care for the health and safety of customers, employees and their families. At present, our stores remain open, however, we apply the precautionary government recommendations.

Rest assured that:

  • Our customers can make an appointment by phone and all visits take place individually - there is no need to wait in queues.
  • Employees are equipped with personal protective equipment, and our clinics are regularly disinfected - we use professional disinfection agents that destroy all viruses and bacteria.

Due to the unique situation we request if you have flu like symptoms, are unwell and/or have travelled internationally in the last month you do not attend or make an appointment with your Connect Hearing clinic until you have quarantined for 14 days and are well again.

Our team will happily reserve a service appointment for you into the future to ensure your hearing aid can be kept in tip-top condition. If you have any questions please call our team on 1800 693 277.

Can I book a phone appointment with a Hearing Specialist?

Yes. To ensure the continued health and safety of our staff and clients we are now offering a Telehealth appointment service to current Connect Hearing clients. If you would like to know more about this service or would like to book a Telehealth appointment please contact our team on info@connecthearing.com.au or call us on 1800 693 277.

I’m a member of the governments HSP program can I book a Telehealth appointment?

Yes. If Connect Hearing is your current service provider through the governments Hearing Services Program or through the NDIS, then you may be eligible to access a number of benefits via our Telehealth appointment service.

To find out what services you may be eligible for and how you can book a Telehealth appointment with one of our Hearing Specialists please contact our team at HSPenquiry@connecthearing.com.au or call us on 1800 693 277.

Is hearing testing safe?

Yes, our patients make an appointment by phone and all visits take place individually. Employees are equipped with personal protective equipment, and our clinics and equipment are regularly disinfected - we use professional disinfection agents that destroy all bacteria.

Is hearing test equipment disinfected after each use?

Yes, we use professional disinfectants after each use. 

How many people are in the Connect Hearing Clinician room during the appointment?

Each appointment takes place individually. During the appointment, there is one patient in the clinician room at the one time, and employees are equipped with personal protective equipment.

Can I postpone or cancel my visit?

Yes, we are available at 1800 693 277 between 9:00 and 17:00 AEST. You can also contact us by email: info@connecthearing.com.au

Can I come to a clinic if I have a cold?

Due to the special situation of COVID-19 and for the sake of common good, we request that if you have flu like symptoms, are unwell and/or have travelled internationally in the last month you do not attend or make an appointment with your Connect Hearing clinic until you have quarantined for 14 days and are well again.

Our team will happily reserve a service appointment for you into the future to ensure your hearing aid can be kept in tip-top condition.
 

What if I am in the process of testing hearing aids?

If testing hearing aids, please contact the Connect Hearing clinic where they were supplied. Staff will provide more detailed information on secure return options, addresses and phone numbers for our outlets are available here .

A hearing test – is it free?

Hearing tests are the most effective ways to manage and protect your hearing. From catching problems early, to recommending specific hearing products that improve your quality of life, they serve many purposes. While people know the importance of having regular hearing tests, a question that they often ask is “are hearing tests free?” The answer - It depends on the type of test.

Hearing aids – Does cost matter?

Customisation is critical, and this is reflected in the price also. This involves an evaluation and fitting by a hearing aid specialist who will ensure the device is comfortable, and suited to the particular hearing requirements of the wearer. A hearing test and evaluation will establish the extent of your hearing problem and the potential solutions. After initial fitting the audiologist will test and adjust the device over an extended period to gradually refine its hearing characteristics to match as closely as possible the wearer’s requirements. The cost of the hearing aid will often include this initial fitting and subsequent follow-up in the cost of the hearing aid.

Why should I buy hearing aids locally?

Shopping for a hearing aid can be a very overwhelming experience. While there are a myriad of hearing aids available in Australia and around the world, the difficulty is finding the right hearing aid for you - because no two hearing problems, ear shapes or lifestyles are the same. Therefore, whatever the issue with your hearing, Australia is the place to buy a hearing aid you can trust and depend on. Here are just some of the big advantages of choosing a certified hearing aid specialist in Australia over an international provider or online supplier.

Why are hearing aids cheaper overseas?

Before making a judgment on prices, you need to have all the necessary information about what comes with that price. The cost of doing business is different in each country and hearing aid prices are affected by Government regulations, the value of the currency and transfer pricing. Prices of consumer goods are also linked to the cost of living and demand for a product. For example, consumer prices in the United States is on average 66% lower than in Australia and their hearing aid market is about ten times the size- this is called economies of scale and it is the same for all retail products in Australia.

Why are hearing aids so expensive?

Hearing aid manufacturers invest huge amounts in Research & Development to create this technology and unfortunately the number of hearing aids in use, in comparison to mobile phones for example, so as a result the cost is higher. This software contains algorithms which, amongst other things, reduce unwanted noise, recognize and enhance speech, compress certain frequencies to make them audible to the hearing impaired and allow a hearing aid to detect which direction speech is coming from beam in on that.

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