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Terms and Conditions

Terms and Conditions

Technology Upgrade

This promotion (“The Offer”) is open to all Connect Hearing Customers who purchase a pair of eligible full price Phonak or Unitron hearing aids. The Offer provides the Customer with a free upgrade to the technology level above at no extra cost. 

Eligible full price Phonak or Unitron hearing aids are those in Standard (5/50), Advanced (7/70) and Premium (9/90) technology levels.  Offer available on new orders only. 

Limited time extension of the full price hearing aids that are eligible under this Offer applies from 8 July 2024 until 31 September 2024.  During this period only Connect Hearing Customers who purchase a full priced Phonak Essential 30+ range hearing aid qualify for a free upgrade to the technology level above (Phonak 50) at no extra cost. 

 Conditions for redeeming the Offer: 

  • The Offer can only be redeemed by a Recipient by visiting a Connect Hearing clinic in Australia. It is not redeemable online. 

  • The original validity period of this Offer is from 2 April 2024 until 31 September 2024.  The extended Offer (including Phonak 30 range hearing aids) is valid from 8 July 2024 until 31 September 2024. 

  • The offer is valid for a selected range of Phonak Lumity and Paradise and Unitron Vivante and Blu hearing aids. 

  • Discounts of up to $1,500 based on an upgrade between a pair of Advanced 70 & Premium 90 Phonak Audeo Lumity waterproof devices (this is a single product example only; savings will vary pending product and technology level purchased. Offer valid on full product portfolios mentioned above). 

  • Conditions apply under the Australian Government Hearing services program. 

  • Customers seeking a CROS accessory alongside a hearing aid for unilateral hearing loss can benefit from this promotion under the following conditions: 

  • CROS accessory is charged at regular list price. 

  • Discount is applied on hearing aid only, in levels 5/50 or above 

  • Regular Connect Hearing return conditions apply. 

  • Offer available to people 18 years of age and above. 

  • For government funding, HSP and DVA eligibility criteria and fitting guidelines apply. 

  • Unless otherwise specified, the Offer cannot be used in conjunction with any other offer, voucher, discount or promotion provided or advertised by Connect Hearing or its affiliates from time to time. 

  • The Offer cannot be exchanged for cash. 

  • The Offer cannot be used for pre-employment assessments or industrial audiometry testing. 

  • Connect Hearing expressly reserves the right to cancel, terminate, modify or suspend the Offer. To the extent permitted by law, including the Australian Consumer Law, Connect Hearing shall not be liable to you for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Offer or any failure or inability of a Recipient to redeem the Offer. 

  • Connect Hearing expressly reserves the right to resolve any discrepancies, disputes or otherwise unforeseen circumstances as it deems fit and Connect Hearing's decision will be final and binding. 

  • Use of the website www.connecthearing.com.au and the Offer is subject to Connect Hearing’s Privacy Policy. With the aim of providing further assistance towards better hearing, Connect Hearing may use information provided by the recipient for the purpose of contacting the recipient to arrange an appointment in one of our hearing centres as well as sending relevant company or product information material to the recipient. 

Aftercare package

  • Hearing checks for the duration of hearing aid warranty (3 years);
  • Device programming for the duration of hearing aid warranty (3 years);
  • Free annual hearing check and device programming for an additional two years (total 5 years);
  • Drop-in clean and checks for your hearing aids for the first 5 years*;
  • Replacement of Moulds and/or Receivers for the first 12 months^
  • Hearing aid batteries and wax filters supplied at no cost for the first 12 months^
  • 60-day money back guarantee1
  • One-time device replacement for $650 per device, for a damaged or lost device in the first 12 months2
*Excludes off-site repairs for hearing aids that need to be returned to manufacturers for review.
^12-month inclusion period commences on date of manufacturers invoice, which may be prior to your fitting date. Conditions apply under the Australian Government Hearing Services Program.
1Sonova branded hearing aids and hearing aid accessories can be returned for an exchange or refund if they are returned to Connect Hearing in their original condition and checked over by one of our clinicians within 60 days of invoice date*.
2Sonova hearing instruments can be supplied with a one-time only loss and damage coverage for $650 per device. No substitutions accepted. One claim can be made per invoiced instrument that is damaged or lost within the first 12 months of the date of manufacturers invoice.
3Some hearing aid brands are excluded from the above policy, as well as products and services not listed. Discuss full exclusions with your Hearing Care Professional.
 

10-day Free Trial Offer

  • Offer available to people over 18 years of age.
  • ​Trial period is for a maximum of 10 days from date of fitting.
  • Credit card details must be supplied before trial period begins. However, no money will be taken from your credit card during the 10 day trial period.
  • Debit cards not accepted
  • Ownership and title of the Hearing Aid/s remains with Connect Hearing during the trial period and until such time as payment of the Full Retail Value of the Hearing Aid/s is successfully processed
  • The Hearing Aid/s must be returned to the Return Location undamaged and in good working order on or before the Return Date and Time specified
  • If the hearing aid/s are not returned to the Return Location by the Return Date and Time specified, or are damaged (to be determined at the discretion of Connect Hearing), I agree to Connect Hearing charging my credit card with the Total Retail Value of the Hearing Aid/s.
  • Offer cannot be exchanged for cash
  • For government funding HSP eligibility criteria & fitting guidelines apply.

Lyric 30-day Free Trial Offer

  • Offer available to people over 18 years of age.
  • ​Trail period is for a maximum of 30 days from date of fitting.
  • Credit card details must be supplied before trial period begins. However, no money will be taken from your credit card during the 30 day trial period.
  • Debit cards not accepted
  • The Hearing Device must be returned to a Lyric certified Clinician at Connect Hearing undamaged before the Return Date and Time specified
  • If the hearing Device is not returned to the Return Location by the Return Date and Time specified, I agree to Connect Hearing charging my credit card with the Total Retail Value of the Lyric Subscription (12 months). 
  • Offer cannot be exchanged for cash
  • Not available under government funding HSP
  • If during the trial period you experience any discomfort or pain or discharge from your ear please contact a Lyric certified Clinician immediately.
Lyric devices require ongoing replacement and an appointment will be required every 8-12 weeks so that replacement device/s can be fitted. 

60-day Money Back - Return Policy

  • All hearing aids and other related products and accessories are fully refundable if they are returned to Connect Hearing in good condition within 60 days of the date of purchase.
  • ​The safe custody and care of the aids/devices issued to you are your sole responsibility. It is up to you to contact your insurance company to ensure the aids/devices are covered by them should anything happen.
  • Our Hearing Care Professional will need to meet with you to confirm the aid/devices are in good condition and that everything quoted has been returned to Connect Hearing. If this is the case, a full refund will be given.
  • Connect Hearing will ensure all returns and refunds are processed in accordance with Australian Consumer Law.

Connect Advantage Program

  • Connect Hearing offers services to individuals and their immediate family (“Recipient”) who are associated with organisations that register for the Connect Advantage program (“Connect Advantage Offer”). With the Connect Advantage Offer, a recipient can enjoy: 

    • A free comprehensive in-person or remote hearing assessment (valued at $99).  

    • 10% off the purchase price of our latest range of hearing aids*. 

    • 20% off wireless hearing aid accessories. 

    • 10% off assistive listening devices. 

    • 10% off hearing protection^. 
      *Selected Phonak hearing aids only. 
      ^AudioNova branded hearing protection. 

  • For the purpose of this section:  

    • Hearing Aids mean products for purposes in connection with hearing rehabilitation, including receiver-in-canal devices, behind-the-ear devices and in-the-ear devices as categorised by Connect Hearing from time to time.  

    • Assistive Listening Devices mean devices, with the exception of hearing aids, which assist a person with a hearing loss to hear and understand what is being said more clearly, as categorised by Connect Hearing from time to time.  

  • Conditions for redeeming the Connect Advantage Offer: 

    • The Connect Advantage Offer can be redeemed by an eligible and approved Recipient by visiting a Connect Hearing clinic in Australia.   

    • The Connect Advantage Offer is subject to the availability of Hearing Aids, Assistive Listening Devices, Hearing Aid Accessories and hearing assessment bookings at the clinic you visit. 

    • Unless otherwise provided, the Connect Advantage Offer cannot be used in conjunction with any other vouchers, discounts or promotions provided or advertised by Connect Hearing or its affiliates from time to time. 

    • The Connect Advantage Offer cannot be exchanged for cash. 

    • The Connect Advantage offer cannot be used for pre-employment assessments or industrial audiometry testing. 

  • You must not distribute, circulate or publish the Connect Advantage Offer without our written approval, for example on an Internet message board or on a "bargains" website. Connect Hearing reserves the right to refuse the redemption of such offers.  

  • Connect Hearing expressly reserves the right to cancel, terminate, modify or suspend the Connect Advantage Offer. To the extent permitted by law, including the Australian Consumer Law, Connect Hearing shall not be liable to you for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Connect Advantage Offer or any failure or inability of a Recipient to redeem a Connect Advantage Offer. 

  • Connect Hearing expressly reserves the right to resolve any discrepancies, disputes or otherwise unforeseen circumstances as it deems fit and Connect Hearing's decision will be final and binding. 

  • Use of the website www.connecthearing.com.au/connect-advantage/ and the Connect Advantage Offer is subject to Connect Hearing’s Privacy Policy. With the aim of providing further assistance towards better hearing, Connect Hearing may use information provided by the recipient for the purpose of contacting the recipient to arrange an appointment in one of our hearing centres as well as sending relevant company or product information material to the recipient. 

Warranty

Hearing instruments are supplied with a 3-year manufactures’ warranty, covering manufacturing and material defects, commencing on the date of the original Tax Invoice. This warranty does not cover damage caused by improper handling, wax or moisture damage. Repairs made by unauthorised parties are not covered and will void the warranty.

A 12-month international warranty is also provided on all serialised hearing instruments and hearing aid accessories.

Receivers purchased with, and at the time of hearing instrument order come with a 3-year manufacturers’ warranty. Receivers purchased singularly, outside of hearing instrument warranty come with a 12-month manufacturers’ warranty.

An additional one year warranty (up to a maximum of 4-year warranty) is available to purchase within 90 days of the hearing instrument purchase (price on application). Additional warranties are not available for accessories.

Free hearing check

Our complimentary hearing assessments consist of a 15-minute screening for individuals aged 26 and above. Kindly be aware that extensive hearing evaluations (lasting 45-60 minutes) will be subject to a fee.

Online Chat Terms and Conditions of Use

1. These Terms and Conditions (Terms) apply to your use of Connect Hearing’s Online Chat service (Online Chat). If you are under 18 years of age, you should obtain the consent of a parent or legal guardian prior to using Online Chat. Your use of Online Chat constitutes acceptance of these Terms.

2. Connect Hearing will retain written records of Online Chat sessions.

3. Connect Hearing does not agree to you keeping or disclosing a written record of the Online Chat session without Connect Hearing’s prior written consent.

4.Online Chat is available from 9AM-5PM Mon-Fri AEST with such hours subject to change at  Connect Hearing’s discretion.

5. Connect Hearing’s Online Chat team members use reasonable care and skill to deliver complete, accurate and current information. If the team member  cannot answer your question, the team member will use best endeavours to refer you to another Connect Hearing contact or request your contact details so another Connect Hearing team member can contact you directly.

6. Prices, rates and product specifications disclosed by team members during a chat session may vary from time to time.

7. You agree that you will not:       
  • Send Online Chat messages that are abusive, discriminatory, defamatory, obscene, pornographic or otherwise inappropriate or which contain a virus, Trojan horse, worm or other harmful or disruptive component designed to interrupt, limit or disrupt the functionality of other computer software or hardware;
  • Use Online Chat to publish, distribute, email, transmit or disseminate messages that are abusive, discriminatory, defamatory, obscene, pornographic or otherwise inappropriate;
  • Engage in any commercial activity including marketing, advertising or commercial promotion of goods or services, data mine or use robots or other data collection methods; or
  • Breach any laws or regulations which are applicable to your use of the Online Chat in your jurisdiction.
8. Connect Hearing may at any time discontinue an Online Chat session if you breach these Terms or if you misuse the service in any way.

9. Connect Hearing reserves the right to, for any reason or no reason (including if Connect Hearing suspects that the Online Chat is being used in the manner set out in clause 7 or otherwise in violation of breach the Connect Hearing Online Chat Terms and Conditions of Use) to read, delete or edit such messages (without providing notice or any reason) and/or to remove you from and prevent your further use of the Online Chat service. Connect Hearing also reserves the right to take any further action it deems necessary or appropriate.

10. Subject to the consumer guarantees provided for in consumer protection legislation (including Australian Consumer Law), Connect Hearing excludes all liability for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with these Terms or your use of the Online Chat service.

11. These Terms represent the complete agreement concerning the Online Chat and Connect Hearing may amend or update these Terms from time to time without notice to you.

12. These Terms will be governed by and construed in accordance with the laws of New South Wales. You submit to the exclusive jurisdiction of the courts of New South Wales and those courts competent to hear appeals from these courts.

13. If any of the provisions of these Terms are deemed unlawful, void or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

14. Please see Connect Hearing’s Privacy Policy for further information about how Connect Hearing collects, uses and discloses information obtained through Online Chat.

15. Online Chat is subject to change at any time without prior notice and may contain errors.