This Policy was last reviewed and updated on 5.10.2023. Sonova Audiological Care Australia Pty Ltd trading as Connect Hearing (ABN 93 113 235 779) (“us”, “our” and “we”) collects and is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws and regulations in Australia. This Privacy Policy sets out how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. What is Personal Information? To help us provide the best possible customer service, we may collect the following “Personal Information” from you:
1) Sonova Audiological Care Australia Pty Ltd trading as Connect Hearing (ABN 93 113 235 779) (“us”, “our” and “we”) collects your personal information to provide you with our services and products and for the other purposes specified in our Privacy Policy. Our Privacy policy contains information about how you can access and seek correction of the personal information which we hold about you, how you can complain about a breach of the Australian Privacy Principals, and how we will respond to complaints.
2) If you do not provide the personal information requested:
a. we may not be able to provide you with our services or products; and
b. the quality of the services or products provided to you may be lesser than if you had provided all of the information requested; and
c. the risk of adverse consequences from our provision of services and goods may be increased. We are not liable to you for any adverse consequences resulting from your failure to provide accurate personal and health information.
3) We will usually disclose your personal information to other entities in the following circumstances:
a. to health care providers involved in the provision of health services to you;
b. to our suppliers (who are located overseas in Switzerland, Vietnam and China) if you order a product from us; and
c. to government authorities in relation to government programs, such as the Hearing Services Program.
4) Enquiries related to your personal information and privacy should be directed to: info@connecthearing.com.au, or Ground Floor 50 Victoria Street McMahons Point NSW 2060, or 1800 693 277.