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Telehealth Appointment Service

Stay connected from the comfort of your own home

We’re committed to ensuring our clients stay connected while in isolation. This is why we’ve introduced our new Telehealth appointment service.

This remote care service, also known as Teleaudiology, enables you to speak with one of our Hearing Care Professionals directly over the phone and take control of your hearing from the safety and convenience of your own home.

What are the benefits of a Telehealth appointment?

  • Book an appointment at a time that’s most convenient for you
  • Allows you to stay safe in your own home
  • Speak directly with your Hearing Care Professional via phone or video call
  • Get direct access to a large range of services
  • Keep connected with your Hearing Care Professional

What services are available through a Telehealth appointment?

During your phone/video Telehealth appointment you will be able to speak directly with your Hearing Care Professional and access a number of services. These include:
  • Renew your Battery and Maintenance Plan
  • Attend follow up appointments over the phone
  • Complete your annual review
  • Receive expert advice on how to get the best out of your hearing aids
  • Receive real-time, remote adjustment support and fit & adjust your hearing aid settings remotely*
  • Discuss any hearing and communication concerns you may have
  • Purchase accessories and/or equipment 

*May require access to smart phone and is applicable for select hearing aid models only. If you would like to know if your hearing aid is compatible please contact us on 1800 693 277.

What equipment do I need to attend a Telehealth appointment?

All you need is a phone and we’ll take care of the rest. Depending on your appointment type you may need a smart phone so that our team can complete remote adjustments and hearing aid fittings. However, when booking your appointment our team will confirm if a smart phone is required.
Book a Telehealth appointment today
Click here to book an appointment
I’m eligible for government subsidies can I book a Telehealth appointment?

Yes. If Connect Hearing is your current service provider through the governments Hearing Services Program or through the NDIS, then you may be eligible to access a number of benefits via our Telehealth appointment service.

To find out what services you may be eligible for and how you can book a Telehealth appointment with one of our Hearing Specialists please contact our team at HSPenquiry@connecthearing.com.au or call us on 1800 693 277

Caring for your hearing aids at home

We’ve gathered some easy-to-follow videos from the hearing aid manufactures, Phonak and Unitron, to help you care for your hearing aids and stay connected while at home.

If you have any product related questions please contact your Connect Hearing clinic. Contact details of all clinics can be found here.

Unitron hearing aid tips



Phonak hearing aid tips


 

What do I do if I don’t have the right cleaning equipment at home?

If you don’t already have the required cleaning equipment, there are a number of home-remedy alternatives you can use instead. Including:

  1. Make a dry aid kit using the silica gel “drying” crystals that come with most pairs of shoes. Place the unopened silica gel crystal pouch and your hearing aids in a sealed container overnight. Make sure you leave the battery door open to promote circulation. 
  

2. Use the cloth suppled for cleaning glasses or a tissue.

3. If you have a narrow pipe cleaner, this can be used to clean your tubing

4. If your hearing aid gets wet, place it in a warm (but not hot) place like on your TV or fridge to gently dry it (do not apply direct heat)

5. You can use a tiny amount of methylated spirits on a cleaning cloth or tissue for extra cleaning power (tip – dip the corner of the cleaning cloth into the liquid to access a very small amount).
How can I order new batteries?

We have introduced an online battery order form for our clients so that you can stay connected and have your batteries delivered right to your door. To place an order please fill in this order form.

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