Connect Hearing, Blacktown

Absolutely brilliant! So helpful-answered all my questions - made me feel so comfortable!

I got my first set of hearing aids from Mickael on main Street Blacktown quite a few years back. I have been looked after by connect hearing Blacktown ever since they moved to Westpoint. I have always had a good experience with connect hearing. I feel that the back up service, customer care, has always been outstanding. I visited Black town yesterday and again received exceptional service from Audiologist Amy. Keep up the good work.

My mum 73 not speaking English, with serious hearing problems, Dr Amanpreet Deol is very patient and experienced. Highly recommended

I am truly grateful for the care I received from Christina Lynch. From the moment I walked into her office, her patience, understanding, and empathy were immediately evident. She took the time to listen not only to my hearing concerns but also to the emotional challenges I’ve faced in work, family, and social settings. Christina's ability to truly understand how hearing loss has affected my relationships and confidence in both personal and professional environments has been incredibly comforting. Her compassion shines through in her approach, and she genuinely cares about her patients' well-being. Christina’s technical skills and problem-solving abilities are outstanding—she quickly identified the best solution for my needs, and I could see her technical savvy and extensive experience in action. Thanks to her, I’ve regained much of my confidence, and the entire process has been a positive and empowering experience. Christina came highly recommended by friends who she has consulted. I live over 20 km away and there are many hearing clinics closer to me around the Burwood, Paramatta and Ryde areas, I am so glad that I consulted her. I highly recommend Christina to anyone seeking not just professional, but compassionate, knowledgeable care that goes beyond the technical aspects of hearing loss.

I would like say a huge thank you to Amanpreet. She cared for my experience and explained everything about the hearing aid to ensure I understood. If it wasn’t for her knowledge and attention I wouldn’t have discovered the severity of my issue. I’m very grateful for her work

I had my one year review with the Blacktown Clinic last Saturday for my new Hearing Aids. When I purchased them a year ago Christina the Audiologist couldn't have been more helpful, letting me trial the hearing aids until I decided on the best suited to my hearing loss and budget. Leslie at the front desk was also friendly and helpful, assisting me with organising the finance for my hearing aids. The follow-up was equally professional and I highly recommend Connect Hearing Blacktown

I am very happy with my new hearing aids and very friendly staff at Blacktown with great customer service. I wouldn’t been here without their help and I would highly recommend them again.

On Wednesday, 18 September 2024 from 12 p.m. to 1 p.m. had session with Amanpreet Deol, Audiologist. I was very nicely checked, appropriate device selected, features, use and maintenance of device were explained to me. I am pleased for having dealt so extremely well and impressed by the professional competency of Amanpreet. I wish her successful career ahead. - Charanjit Singh Cheema

Beyond expectations Mr Iman is very friendly and knows what he is doing . Before tried different GPsfor blocked ear no luck but in first visit to connect hearing on the spot relief Highly recommend

I strongly advise you to Stay Away from Connect Hearing in Blacktown. I have a severe incurable bilateral hearing loss. I had an appointment with Christinia Lynch one of their audiologists some time ago. After 10 minutes of talking to me, she took me to see one of their male audiologists in the adjacent room. Then while he was testing my hearing 10 minutes into the session/test she so rudely and abruptly stormed into the room again and started talking to the male audiologist again for almost 5 minutes which due to my condition I couldn't hear and she had turned her back on me during all this time. Then the male Audiologist went out and Christina took over the job again. After another 15 minutes or so, he came in again and she went away. Then after another 15 minutes or so they repeated the same thing again, all the time rudely turning their back towards me and talking between themselves as though I did not even exist. This whole bizzare testing behaviour took almost 1.5 -2 hours (instead of the normal 45 minutes) and was quite exhausting and stressful to me as a patient. They also did not have a separate room for testing and they made me sit next to them while they carried out the test. The test result also did not look anything like my previous test and seemed inaccurate and inconsistent to the set up of my good quality hearing aids which had been adjusted for a totally different hearing loss level, and of course I am always quite comfortable with my hearing aids' settings. The way they treated me was awaful and very disrespectful. It seemed everything else had priority over my audiology test. They made me feel cheap and worthless, exhausted and very stressed and did not do a good job in testing my hearing. Christina in particular was rude, dishonest and psychlogically manipulative. B.T.W. since I had forgotten Christina's name, I went back there on another occassion, gave the receptionist (Leslie) my details and asked her to tell me the name of the audiologist, and she refused to give me the name and in front of another patient she told me very rudely and arrogantly "what is your problem?" and "You transfered your details to another audiology and are no longer a client of ours" !!! Well firstly I had every right to know which audiologist saw me (i.e., Christina), secondly I had every right to complain being mistreated by all of them specially by Christina, thirdly Leslie was rude and unprosessinal and denied me my right to have my appointment information. Fourthly, Of course I will transfer my details to another audiology and won't be your client anymore, because you mistreated me. What do you expect? and I strongly believe there was an element of racism and also discrimination based on physical features here as well. Later after returning home I managed to find Christina's name & details on her business card which I took from their front desk on the day of the appointment, and so I managed to provide these accurate details in this feedback. This is no way to treat any human being let alone a hearing impaired patient/client !!! I will never go back there again and I strongly advise everyone else also to stay away from these people. They are unprofessional, unethical ,rude, manipulative and incompetent. I would give them a zero star rating on google if I could, but google only allows for a minimum of 1 star rating. Shame on you.

I recently got a pair of hearing aids and was attended by Amanpreet. She is very courteous and went the extra mile to ensure that I got the right aids and made adjustments to enable me to obtain the best out of the appliance. She and the staff at reception made my experience a very pleasant and rewarding experience.

With every visit the staff treats me like a king Would recommend connect hearing 10/10

He is a very good and Professional

Great service. Thank you

Saw Amanpreet Deol, could not have given me any better service than she did. On time, friendly, very professional and happy. Made sure my new aids fitted properly and that I was happy.

Very satisfied. Amanpreet is very patient intuitive caring and understanding. The staff are excellent nothing is a trouble to them

My husband Amit was suffering from pain in ear due to wax clotting. He had an appointment with Iman for the wax removal today. Iman was very helpful to him. He was gentle and very calm while removing the wax. He explained the process and then removed it using microsuction. Iman, thanks a ton for your help and time.

Amanpreet is an amazing audiologist. The orientation to my new hearing aids was extensive and unrushed. The hearing aids provided me with clarity of sound from the moment I left the shop. I love that I am hearing so well from the first day.

I took my mother to Connect hearing to have her hearing checked and also to upgrade her hearing aids. The technician was very helpful and extremely patient with my elderly mother. She made the both of us feel very comfortable. She was professional and efficient. I would definitely recommend going to connect hearing to others.

I had an appointment with Iman for earwax removal. He made me feel comfortable and was very polite. I did not feel anything during the procedure. will recommend 10/10.

It was alright, staff are pleasant. Everything was explained unfortunately they didn't work out for me. Maybe next time. I do need hearing aids but for the price these seemed very basic and they weren't cheap. Halfway along the price level. The charging box was just that, nothing special, didn't show charging level unless you opened it up and looked at the green lights on the hearing aids. Bo recharge from the box unless plugged in. App was very, very basic. Could only Bluetooth to my phone bot TV unless you purchased the adapter for 1 TV. Listening to music they crackled so much even with the volume very low. To me totally useless. For the total price seed just the same as $175 pair off Aliexpress or Temu. Overpriced amplifier. Also the cups kept falling put of my rats having to push them back in all the time. Was still asking people to repeat themselves. Weren't good in noisy shopping centre.

shine 10 years of ears makes fill younger again

We went to see Mariam on an add hoc basis. She helped dad exceptionally well. Very thorough and assists with an attention to detail. On top of this, her personality is lovely and very nice natured, with an “always willing to help” attitude.

Great service !

Great clinical staff! Very knowledgeable and personable. Will recommend them to anyone that needs hearing help or advise.

Great Service

Friendly and helpful staff

Helpful staff. They never pressure you into buying anything.

Friendly and knowledgeable