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Battery Request Form

Battery Order Request

This online battery order form is for eligible Hearing Services Program (HSP) clients.

You are eligible for the voucher component of the program if you are an Australian citizen or permanent resident 21 years or older and one or more of the following applies to you: Please note that a Seniors Health Card does not provide eligibility for the program.

If you do not meet the above criteria, please shop for your batteries here and we’ll ship them direct to your door.

Request your hearing aid batteries

If you're an eligible HSP client, please complete this form and we will dispatch your batteries as soon as possible.

If you are unsure of what battery size you need, please see our guide below.

If you're wearing rechargeable hearing aids, please contact your local Connect Hearing clinic for assistance.
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What size batteries do I need?

Hearing aid batteries come in four sizes: 10, 13, 312 and 675. Don’t be confused by the additional codes, such as A, PR, S, ZD, ZA, V, DA, or ZL – these are less important. The size can be found on the front of your existing battery packaging, on the right, highlighted with the relevant colour.
Hearing aid type Color code Diameter Height Capacity Voltage
675 Blue 11.6 mm 5.4 mm 650 mAh* 1.4 V
13 Orange 7.9 mm 5.4 mm 310 mAh 1.4 V
312 Brown 7.9 mm 3.6 mm 180 mAh 1.4V
10 Yellow 5.8 mm 3.6 mm 100 mAh 1.4 V
*mAh = milliampere hours

Terms & Conditions: Battery request

  • By completing this form, you confirm you are an eligible HSP client and Connect Hearing customer.
  • If you are not an eligible HSP client, you will be contacted to make payment over the phone via credit or debit card. Alternatively, batteries can be purchased online here.
  • Maximum number of batteries per person is 3 cards, containing 18 batteries lasting approx. 2 months.
  • Delivery of orders can take between 3 to 6 days from day of dispatch. Please ensure you have an adequate battery supply when ordering to allow for delays in delivery times due to high Covid demands.
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