Frequently Asked Questions

How can I find a clinic near me?
Please click here to use our 'Find a clinic' tool.

What is your clinic opening hours?
You can view individual clinic opening hours by simply clicking here and searching for your desired clinic in our ‘Find a clinic’ tool.

What if I can’t visit a clinic?
Our Remote Support Team can provide you with hearing care solutions remotely. You can call them on 1300 443 279.

Can I change my appointment?
If you can’t make your appointment please call us on 1300 104 730 at least 48 hours prior to your scheduled appointment time. 

How do I book an appointment or hearing test?
Click here and fill out our booking form to request an appointment, or call us directly on 1300 104 730.

What can I expect at my first appointment?
Click here to find out what to expect when visiting Connect Hearing for the first time. 

Can I bring a loved one to my appointment?
Absolutely! We encourage you to bring a family member or close friend to your appointment to help you get the most out of it. 

Can I visit a clinic if I’m unwell?
We kindly request that if you have flu-like symptoms or are unwell, you do not attend or make an appointment with your Connect Hearing clinic until you are well again.

Do you offer aftercare or servicing plans?
At Connect Hearing, we pride ourselves on providing quality service which is why aftercare is included when purchasing a hearing aid with us. For full details of what our aftercare package includes speak to your clinician directly. 

What happens if my hearing changes over time?
There are many factors that can contribute to changes in your hearing. If you notice a change in your hearing, we suggest you book an appointment with one of our hearing care professionals.

How do I know if I have hearing loss?
Some of the early signs of hearing loss include, turning up the volume on the TV, difficulty hearing in group settings or noisy restaurants, and difficulty hearing high-pitch sounds such as the indicator in your car. If you’re concerned you may have hearing loss, the best way to check is to book an appointment with a hearing care professional.
Click here and fill out our booking form to request an appointment, or call us directly on 1300 104 730.

Can I book a phone appointment with a hearing specialist?
Yes. We understand that not all clients can make it to clinic which is why we offer telehealth appointments with our Remote Support Team.
Call 1300 443 279 to find out if this option would be suitable for you. 

I’m a member of the Australian Government Hearing Services Program (HSP). Can I book a telehealth appointment?
Yes. If Connect Hearing is your current service provider through the Governments Hearing Services Program, then you may be eligible to access a number of benefits via our Telehealth appointment service.
To find out what services you may be eligible for and how you can book a Telehealth appointment with one of our Hearing Specialists please contact our team at HSPenquiry@connecthearing.com.au or call us on 1300 443 279.

What happens during a hearing test?
During a hearing test, your clinician will work with you to understand what concerns you may have with your hearing health and provide a personalised plan to help address these concerns. Click here to watch our experienced hearing specialist, Sam, explain in further detail what happens during a hearing check. 

Is hearing test equipment disinfected after each use?
Yes, we use professional disinfectants after each use on all our equipment. 

How many people are in the Connect Hearing clinician room during the appointment?
All appointments take place individually which means during your appointment the clinician will only be testing you. If you have brought a loved with you to your appointment, they can also be in the room while you’re being tested. 

Are hearing checks free?
Yes, we offer free 15-30-minute hearing checks at Connect Hearing, however charges apply for more thorough and comprehensive tests. Phone us on 1300 104 730 to discuss if a free hearing check is suitable for you.

What is a hearing aid and how does it work?
Put simply, hearing aids are advanced devices that amplify the sounds you struggle to hear, while filtering out the noise that makes it difficult to hear. Click here if you need more information on the types of hearing aids available and the benefits of each.

Are hearing aids covered by private health insurance or Medicare?
Depending on the type of hearing aid and your level of cover, some or all of the costs of hearing aids may be covered by private health insurance or Medicare. We suggest reaching out to Medicare or your private health insurer directly for confirmation of your cover. 

How do I know if I need a hearing aid?
The best way to determine if you need a hearing aid is to book an appointment with a hearing care professional. Click here to fill out our booking form to request an appointment. Alternatively, you can book over the phone by calling 1300 104 730.

Do I need a hearing test before buying a hearing aid?
Whether you need one or two hearing aids depends on your individual hearing needs. We recommend speaking with your hearing care professional to determine which option is best for you. You can find your clinic’s contact details here.

Can I try hearing aids before committing to a purchase?
Absolutely! We offer a no-obligation 10-day trial for hearing aids so you can experience the difference for yourself in everyday listening situations. 

Do I need one or two hearing aids?
Whether or not you need one or two hearing aids varies from person-to-person. We suggest speaking directly with your clinician about which option would be suitable for you. You can find the contact for your clinic here.

What type of hearing aid is best for me?
Our expert team of hearing care professionals will work with you to determine the best hearing aid to suit your hearing needs. If you wish to explore the types of hearing aids and benefits of each click here to read more. 

Are hearing aids safe to wear for air travel and high altitudes?
Yes. We recommend you wear your hearing aids while in the airport or on the plane to get the most out of your travel experience. It will allow you to better hear announcements and share conversations with your travel companions.
Preparation is key for any travel and that includes your hearing aids:

• Make sure that you have your batteries or charger and cable in your carry-on luggage (and any adaptors for overseas travel).
• Ensure aids are clean before departure and take a small cleaning kit with you.
• Any wireless hearing aid accessories should also be in your carry-on, with cables (and any adaptors for overseas travel).
• If you have spare hearing aids we suggest you then pack them too. This will save the trip if the primary aids fail.

Can I return my hearing aid?
We offer a 60-day money back guarantee on all hearing aid purchases. Please speak to your clinician about this prior to returning your aids as they may be able to help you find an alternative product to better suit your individual needs. You can find your clinic’s contact details here.

Do hearing aids come with a warranty?
Yes, all hearing aids come with a 3-year manufacturer’s warranty.

Does the cost of my hearing aids matter?
Yes. The cost of hearing aids often reflects the level of customisation and professional care involved. Your hearing aids will be evaluated and fitted by a hearing care professional to ensure comfort and suitability for your individual needs. After the initial fitting, your clinician will make ongoing adjustments over time to fine-tune the device for optimal performance. The cost typically includes your hearing test, fitting and follow-up appointments.

How much do hearing aids cost?
The cost of hearing aids varies depending on the level of technology, features and style best suited to your hearing needs. Your hearing care professional will assess your requirements and recommend options that fit both your hearing goals and budget. Booking an appointment is the best way to understand what hearing solution is right for you. Click here to fill out our booking form to request an appointment. Alternatively, you can book over the phone by calling 1300 104 730.

Are hearing aids free?
If you’re eligible for the Australian Government Hearing Services Program, you may receive fully subsidised hearing aids, plus the option of an annual batteries and maintenance agreement for a small fee.

At Connect Hearing, we also offer flexible payment plans to make better hearing more accessible. If you have private health insurance, your provider may also offer extras cover for audiology.

What’s included in the price of my hearing aids?
When you purchase hearing aids from Connect Hearing, you’ll receive devices tailored and programmed to your individual needs, along with ongoing support from our friendly team. We’ll work with you to ensure your hearing aids continue to deliver the best possible results for your hearing health. 

Are hearing aids Bluetooth compatible?
Yes. Today, the majority of hearing aids are Bluetooth compatible, enabling you to connect wirelessly to devices such as your phone and tablet.

Can I stream phone calls or music to my hearing aids?
Yes, streaming calls and music to your hearing aids is just one of the many amazing features available in modern hearing aids. 

Do hearing aids work for tinnitus relief?
Yes, hearing aids can help relieve tinnitus. Click here to watch our experienced audiologist, Sam, explain this in more detail. 

Are there water-resistant hearing aids?
Yes, there are water-resistant and sweat-resistant hearing aids available. They are designed to keep up with active lifestyles and everyday life, so users can enjoy life with confidence.

How do I clean and maintain my hearing aids?
Cleaning and maintenance of hearing aids vary depending on the type of device you have. We recommend speaking directly with your hearing care professional who will provide guidance on how to properly care and clean your aids. You can find your clinic’s contact details here.

How long do hearing aids typically last?
The lifespan of a hearing aid varies depending on the device and usage. We recommend yearly visits with your hearing care professional to help ensure your devices continue to perform optimally and stay in the best condition. Click here to find the contact details for your clinic.

How do I ensure the longevity of my hearing aids?
There are a few tips we’d recommend to help increase the longevity of your hearing aids. Protect your hearing aids from excessive moisture or heat, regularly clean and maintain them as directed by your clinician and get your devices serviced yearly or as required at your local Connect Hearing clinic.

What should I do if my hearing aid stops working?
Below are some common reasons why your hearing aids may have stopped working. If you’re still experiencing issues, don’t hesitate to call us or drop in to your local clinic for help. You can find the contact details or address for your clinic here.

• Your hearing aid may be off or need to be charged.
• The volume on your hearing aid may be turned down too far.
• Your hearing aid may need to be cleaned.
• You may have moisture build up impacting your device. Ensure your hearing aid is in a dry location or drying beaker overnight.
• Your hearing aid may require servicing.

How often should I have my hearing checked?
Depending on your personal needs, it is recommended to have your hearing checked every year. Click here to watch Sam, our experienced audiologist, to explain why you should do a hearing test. 

How do I adjust to wearing hearing aids for the first time?
It can take time to adjust to your new hearing aids. We suggest you try them at home first to ensure the fit and settings are to your liking. Once you’re happy with your hearing aids, the best way to get comfortable with them is to use them regularly. The more you wear them, the easier it will be to adjust. 

Can I wear my hearing aids while exercising or sleeping?
Some hearing aids are suitable for use during exercise and even while sleeping. Explain to your clinician your lifestyle and what you require from hearing aids to suit this. They can provide tailored recommendations for your individual hearing and lifestyle needs. You can find your clinic’s contact details here.

What’s the difference between rechargeable and battery-powered hearing aids?
Most modern hearing aids are now rechargeable. However, if you have battery-powered hearing aids, they have a compartment to carry a disposable Zinc-air battery which typically needs to be replaced regularly.

Rechargeable hearing aids have a fully enclosed housing which contains a rechargeable Lithium-ion battery. These are a popular option given you won’t need to carry spare batteries or to change them regularly.

What size battery do I need for my hearing aid?
Hearing aid batteries come in standard sizes 10, 13, 312, and 675. The size used must fit the specific hearing aid model. Smaller hearing aids use size 10 batteries, while larger models may require size 675.

How long does a hearing aid battery last?
Battery life of your hearing aid can vary depending on the size of the battery, type of hearing aid and your usage pattern. We’ve put an approximate guide below for the typical life of each battery size. 

• Size 10: 3 to 7 days.
• Size 312: 5 to 10 days.
• Size 13: 6 to 14 days.
• Size 675: 9 to 22 days.

How long does a rechargeable hearing aid’s battery last?
Depending on the model and usage pattern rechargeable devices can provide between 12-30 hours of use on a full charge. It is recommended to charge your hearing aids overnight in the provided charging case. 

How do I know when I need to replace my battery?
The batteries in hearing aids need to be changed regularly to get the most out of your devices. The common signs that batteries need changing:

• The hearing aid gives a beeping or low battery alert.
• Your devices do not turn on, or turn off unexpectedly.

To reduce unnecessary power drain it is recommended that the battery door is opened every night or when the aids are not in use. We also suggest you keep spare batteries on hand for when your battery runs out. Spare batteries should be stored in a cool, dry place.
Batteries are hazardous if swallowed, so new and old batteries need to be kept in a secure place until used and disposed of safely.

How do I know when I need to charge my rechargeable hearing aid?
We recommend storing your hearing aids in the charging case when you are not using them. Your hearing aid will need to be charged every night. The common signs that your hearing aids need to be recharged:

• The hearing aid gives a beeping or low battery alert.
• Your devices do not turn on, or turn off unexpectedly.

You can monitor the remaining battery on your mobile device through the compatible app for your hearing aids or by observing the indicator light on your device when they are charging. When your device is placed in the powered charging case the indicator light on the aid will show the charging state of the battery.

Are hearing aid batteries safe for air travel or high altitudes?
Yes, hearing aid batteries are safe to take on flights. It is recommended to take batteries in your carry-on luggage to avoid issues that may occur with changing temperature and pressure in the cargo hold. It also ensures you have spares available if you need to change batteries while travelling. 

If you didn't find the answer to your questions above feel free to contact our support team on 1300 104 730, they'll be happy to help answer any question you may have.