1800 693 277

At Connect Hearing we’re here to help you actively manage your hearing, on your terms.

The ‘Your Hearing, Your Way’ promise is our guarantee to empower you with the support you need to receive and maintain the very best hearing solutions.

Our professional team of Client Care Representatives, and Clinicians across Australia are focussed on working with you to provide ongoing care and expertise across these important areas. Each and every one of our team is passionately dedicated to giving you the best ongoing experience.

Here’s what it means for you:

Care and Quality

  • We pride ourselves on having caring qualified Clinicians that are up to speed with the information and advice you need.
  • ​You will receive a warm welcome and a no-obligation chat to get to know you and your needs. It might not seem like a big thing, but we understand that taking that first step can be difficult so we always make you feel at home.


Your Hearing, Your Way Promise

We are proud to offer the Your Hearing, Your Way Promise to show our ongoing dedication to your hearing care.
  • For as long as your hearing aids are in use, we are here to support you with onsite device repairs.^
 

Satisfaction and Certainty*

  • Manufacturer’s Warranty: All hearing aids bought from Connect Hearing come with a standard 3-year manufacturer’s warranty from the date they are ordered (individual manufacturer’s conditions apply).
  • All other related products such as accessories bought from Connect Hearing come with a standard 1-year manufacturer’s warranty from the date they are ordered (individual manufacturer’s conditions apply).
  • 30 Day Money Back Guarantee: All hearing aids and other related products and accessories are fully refundable if they are returned to Connect Hearing in good condition and checked over by one of our Clinicians within 30 days of the date of purchase.
  • 10 Day Free Trial: We want you to be certain about your decision, so we invite you to try your chosen hearing aids in the comfort of your own home for 10 days, obligation free.
We are proud to offer the Your Hearing, Your Way Promise to show our ongoing dedication to your hearing care.
 

Pay As You Hear for flexible financing options

With Pay As You Hear interest free** options you can make the change in a way that suits your wallet! As part of our commitment to providing the best hearing care solution for all our clients, we’re excited to offer our clients our Pay As You Hear interest free program that helps you take home the hearing device you want in a way that works for you.

We’ve partnered with Zip Pay to provide financing options on a range of devices to suit your budget. Our clients can now access 6, 12, 18, 24, 30 or 36 months interest free payment plans across a range of products and technology levels.
 

And Remember…

We are always here for any further questions you may have; we look forward to being with you every step of the way.

Contact us today

Getting in touch with us is your first step to better hearing.

Whether you are enquiring for you or a loved one, please enter your details and we will call you between the hours of 9am – 6pm (AEST) Monday to Friday.

For immediate enquiries, please call us on 1800 693 277 or email us at info@connecthearing.com.au.

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Frequently Asked Questions
^Onsite repairs are repairs that can be done in clinic and do not require the device to be sent to the.manufacturer. *Australia Consumer Law (ACL): Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. **Available to approved applicants only. The available interest free period varies based upon the value of the hearing aid you choose. Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will not pay out the purchase within the interest free period. Any balance outstanding at the expiry of the interest free period will be charged interest at the contractual rate, currently 19.9% p.a. for new approved applicants. A one off establishment fee applies for new approved applicants. A monthly account service fee of $6 (when balance owing) will apply. See your contract for details. Terms & Conditions apply and are available on application. Credit provided by ZipMoney Payments Pty Limited (ABN 58 164 440 993, Australian Credit Licence Number 441878). 
 
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