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At Connect Hearing, our Better Hearing Guarantee is all about providing you with the best hearing aids for your needs. You’ll find our experienced audiologists and audiometrists at our hearing centres, over 120 locations Australia-wide. Our team will be there to assist you every step of the way, from your first hearing test through to ongoing support as you adjust to life with your new hearing aid. We are committed to providing you with a better hearing experience.

This guarantee is available at any Connect Hearing centre to anyone with a treatable hearing loss, as determined by one of our Hearing Care Professionals, who is 18 years and over and subject to the following terms:

Free Care and Support

  • Lifetime free care and support is provided on a “fair use” basis, and covers up to two follow‐up appointments per year and any onsite repair services.
  • The offer will be provided for as long as the client’s hearing aids are in use.
  • The policy does not include consumables (i.e. spare parts, accessories and batteries) and off‐site hearing aid repairs (that have to be sent away to manufacturers).
  • Free care and support extends to any clients that purchased their hearing aids at competitors. These clients will also be eligible for Connect Hearing’s free care and support provided an initial appointment is booked with a Hearing Care Professional.

30-Day Money Back

  • All hearing aids and other related products and accessories are fully refundable if they are returned to Connect Hearing in good condition within 30 days of the date of purchase.
  • ​The safe custody and care of the aids/devices issued to you are your sole responsibility. It is up to you to contact your insurance company to ensure the aids/devices are covered by them should anything happen.
  • Please note the hearing aid prices reflect the retail price before any subsidies have been applied.
  • Our Hearing Care Professional will need to meet with you to confirm the aid/devices are in good condition and that everything quoted has been returned to Connect Hearing. If this is the case, a full refund will be given.
  • Connect Hearing will ensure all returns and refunds are processed in accordance with Australian Consumer Law.

Price Match Promise

  • An initial appointment with a Hearing Care Professional must be booked in order to be eligible for a price match.
  • This is limited to offers from Australian third parties only. In order for Connect Hearing to match the price offered, the client has to provide Connect Hearing with a written quote from the third party.
  • This is subject to Connect Hearing being reasonably statisfied that the written third party quote is for an equivalent bundle of goods and services. 
  • This does not include exclusive online offers.
  • This is subject to availability of hearing devices.

Manufacturer’s Warranty

  • All hearing aids bought from Connect Hearing come with a standard 3-year manufacturer’s warranty from the date they are ordered (individual manufacturer's conditions apply).
  • ​All other related products such as accessories bought from Connect Hearing come with a standard 1-year manufacturer’s warranty from the date they are ordered (individual manufacturer's conditions apply).
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